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Booking Terms & Conditions 

Pumpkin & Alpacas tickets: 

  • Ticket includes 1 pumpkin per paying ticket holder. Additional pumpkins will be available to purchase on the day. 

  • Children under 2's Go Free but this does not include a pumpkin.

  • Face Painting and alpaca treks incur a supplementary charge on the day.

  • No Dogs are allowed except service dogs (who must always remain on a lead).

  • Tickets are only valid for the date specified on the ticket. Entry on other dates or times is not permitted.

  • In the event of bad weather, the pumpkin patch will remain open. Please bring suitable clothing and shoes for an outdoor event.

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Your commitment to us:

  • When you confirm your purchase, you are accepting that these terms and conditions.

  • By purchasing this ticket you accept we are not liable for any injury or damage howsoever caused and that you use these premises/facilities at your own risk.

  • If you are under the age of 18 you must be accompanied by a full paying adult (18+) throughout the entire day/evening. 

  • As this event is based on a working dairy farm we ask that you pay attention to signage and obey any health and safety rules. Guests under the age of 18 must not be left unattended by an adult . If we find guests are behaving in a manner that is unsafe or causing distress to others we will ask you to leave the site immediately and you will not be issued a refund. â€‹

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Cancellations

  • Full refunds will only be offered for cancellations if made in advance at least 21 days before your visit date. After this no refunds or any other compensation will be issued for cancellations by you if you can no longer attend the event.

  • From time to time, it may be necessary for us to change or cancel confirmed bookings and we reserve the right to do so. Should a change or cancellation be required, we will endeavor to tell you as soon as possible. If there is reasonable time, you will have the option to accept the amendment for example to change your ticket(s) to a different time or date. If not, we will issue a full refund.

  • We accept no liability if an event has to be postponed for reasons beyond our reasonable control, this includes an act of God, change in governmental regulations, fire, war, terrorist activity or civil commotion.

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Privacy Policy 

​What we do with your information:

Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:

  • To process your order, to provide after sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service);

  • In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing your purchase.

  • We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.

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Cookie Policy:

  • Like many websites we use cookies to store and then retrieve small bits of information on your computer when you visit. This information is used to make the site work as you expect it to. It is not personally identifiable to you, but it can be used to give you a more personalised web experience.

  • Some of the information stored is put there by other companies whose software we have added to the site, and this can also impact your experience of other websites you may visit after leaving ours.

  • If you continue to use this site without taking action to prevent the storage of this information, you are effectively agreeing to this use.

  • If you want to learn more about the general uses of cookies, including how to stop them being stored by your computer, please visit Cookiepedia - all about cookies

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The information we collect via the Website may include:

  • Personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.

  • In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose. We DO NOT store any credit card details.

  • Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).

  • Information about your device such as your web browser, screen resolution and operating system. This information is used to ensure we continue to support the different devices used by our customers.

  • Data recorded by the Website which allows us to recognize you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on your computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers 'help' facility.

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Photography: 

  • We encourage guests to take photos during their visit as part of making lasting memories. Please be considerate when taking photos to ensure other guest privacy is respected. 

  • We encourage guests to share their photos of their visit with us on social media and other online platforms. If you share a photo on these platforms we reserve the right to use the photo in future marketing promotions. 

  • If you are concerned or have any questions please contact us prior to your visit and we will do our best to accommodate your needs. 

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